Quick! Call the Fire Department!
Just before Christmas we had a fire here in our neighborhood. One of our neighbors heard a “ZAP” as he turned on the overhead light, and noticed smoke curling from the fixture. He ran outside to grab a garden hose, but as he scrabbled around to find it and then opened a sliding porch door to get back into the house, the fire exploded and knocked him right back down the stairs.
Ultimately, the home burned down. Our neighbor was pulled safely away from the steps by an on-the-ball visitor. And fire engines arrived to protect the houses on either side.
What was our Neighborhood Emergency Response team doing during all this?
One member of our team was the first to call 911. Other members arrived on foot and helped keep the streets clear for emergency vehicles. (When the police arrived, the police took over, of course.)
Somewhere along the way, a few phone calls alerted other members of our team, including our group “Commander” (me), whose home is far enough away that this all went on without my even realizing it!
Later, we discussed how things went.
Decide: Big Emergency or Small Emergency?
Our group has been set up to help people prepare for “widespread emergencies when First Responders are overwhelmed and unable to respond.” Usually, that means preparing for “the big one (earthquake).” In that case, it will likely be hours if not days before our community gets assistance. We’ll need to deal with possible structural damages, roadway blockages, injuries, need for food, etc.
Our group educates and trains for big emergencies. It does not activate for localized, small emergencies, such as a fire or some sort of medical emergency. Those belong to the professionals.
We confirmed that this fire did not officially fall within our charter.
Choose: Active Bystander or Emergency Response Team member?
At the same time, when any of us hear a loud crash, or hear sirens and see an emergency vehicle pull up down the street, we’re curious and want to help if we can.
Individual members of our group have helped out in situations like this in the past:
- At an accident in town, one member, first on the scene, parked her car across a lane to keep the victim from being run over.
- One member alerted a hotel employee to grab his fire extinguisher when she saw flames coming from underneath a bus unloading passengers at the entrance.
- One member used his “gas sniffer” to reassure a neighbor about a strange smell – and discovered a leak in his own BBQ! (That same gas sniffer operator has identified the smell of marijuana, too. Those are stories for another times . . .!)
The point is, many team members are ready and willing to step up without waiting for a formal group activation command.
When you recognize and safely intervene in potentially dangerous situations, you fit the definition of active bystander. (There is also the “passive bystander,” someone who recognizes a bad situation but takes no action to stop or solve it. That’s not likely to fit anyone reading this Advisory.) In those cases, you’re acting as an individual and not as a CERT or neighborhood group member.
Communicate better for better results.
Part of CERT training is being ready to take charge. In the incidents described above, our individual CERT members made decisions and got other people to follow orders. We’ve often discussed the importance of projecting authority with the help of:
- Loud, simple verbal commands (“Come to me.”)
- Appropriate hand signals (“Stop.”)
- A uniform (vest and/or helmet)
And when appropriate, you’ll want to activate your team.
Verbal commands and an authoritative posture work here, too. And for the group to function best, you need appropriate tools and protocols. After the recent fire, we reviewed our own communication protocols.
Here’s what we agree on:
- Use a phone to CALL 911. (Don’t text to 911.)
- Use cell phone, landline, email and/or text messaging to alert other members of the team. (Have their numbers programmed into your phone’s memory.)
- Switch to hand-held radios (walkie-talkies) for efficient, immediate group-wide communications – or if regular phone service is out.
- Set up command center to manage a larger network. (Our command center is an officially-recognized HAM radio station with direct contact to the city’s emergency communications system.)
As we’ve described, our local group practices using our hand-held radios with a regularly-schedule monthly drill. Our HAM radio station operators belong to a city-wide group; they practice weekly.
Essential tools and equipment.
This Advisory points to the equipment that every group member needs to have and be familiar with. In particular:
Simple team uniform – a vest.
CERT graduates have their own vests; all our group members who aren’t CERT grads are issued inexpensive vests like this one. (They’re not likely to be worn often, so they don’t need to be top quality.) We encourage our members to carry their vests in the car, assuming their car will be where they are in an emergency.
Personal cell phone.
Everyone has his own phone, with his own provider. However, for emergency team members that phone needs to be able to store numbers. The owner should sign up for local automated alert programs (iAlert).
And the owner needs to know how to send a text! (Some of your members not too sure? Check out this Advisory.)
Hand-held radios (walkie-talkies) for team members.
We have reviewed walkie-talkies several times. As with all electronic devices, you can expect changes in what’s available. In any case, you should be able to get a short-range pair of hand-held radios appropriate for your local group for $30-40. Read our review page – it has questions to help you decide just what capabilities you need, and shows several popular models. We particularly like this Uniden model because the buttons clearly show how to change channels and raise and lower volume. Some of the smallest walkie-talkies combine functions on just one button, making it harder to figure out.
If you’re a candidate for a ham radio (and the licensing that goes along with them), here’s an article about these radios, too, with some info about how they differ from simple hand-held walkie-talkies. Prices vary from $50 to $450, so know what you need before you buy!
Emergencies happen frequently. Some we can help with, others are handled by First Responders and we have no role. Still, when a real emergency DOES happen, and you are there as witness, being ready to take positive action is something to feel confident about, and proud of.
That’s why we train, isn’t it?!
Your Emergency Plan Guide Team
The examples in this Advisory are all drawn from our own neighborhood group. They could just as well apply to a workplace group. If you are responsible for emergency preparedness at work, go back and see if your leaders and team members have the essential tools and equipment they need.